Showing posts with label Shopping Online. Show all posts
Showing posts with label Shopping Online. Show all posts

Thursday, November 23, 2023

Quantium Solutions - The worst Logistics and Shipping Company

November 23, 2023 0 Comments

Remember my Quantium Solutions Postal Problems


Well, there's been some interesting and new developments. Right after the seller, PlayAsia, affirmed that the parcel was lost and offered to either reship or refund, miraculously on the same day about 3 hours after their response, there was an update!


Like magic they suddenly found the parcel which was sitting there for days on end, processed it and shipped it out the next working day... Wow just simply wow... where did all that efficiency go on 26 October?


The update was that the shipment was sent to the postal operator. So it was sitting around being "lodged" with the postal operator since 26 October 2023 with no updates, and on the very day the seller responded to me they decided to update the information that the very same parcel which lodged with said postal operator had it's information sent to the very same postal operator, got processed and I received it the next day?


But wait... isn't Quantium Solutions supposed to be part of SingPost, so why the horrible delay in process when they are affiliated and lack of transparancy?


I've had things ordered from overseas before and sent through SingPost and the updates, along with delivery times were definitely not as dismal. How is Quantium Solutions still in operation baffles me. If the fact they are affiliate with SingPost but there seems to be no common database or process for the handover is a red flag and super sus.


Don't even think of getting support from  them, as Quantium Solutions is non-responsive and hopeless. And if you think you could try getting some help from SingPost... well they just make it a lot complicated and difficult for you to contact them to get assistance on such matters. 


PlayAsia being the seller and the one who (unfortunately) engaged the services of Quantium Solutions were much more supportive and responsive. They actually provided a resolution and updates where they could. This was very much appreciated. They must have initiated a process which propelled the movement in updates from a nonchalant Quantium Solutions, and probably Singpost team. Otherwise the timing of how fast it suddenly got processed and delivered was literally magic... and not the good kind either.


It is undeniable that there is a gap in the process between Quantium Solutions and SingPost.  As a buyer it was really a bad experience with Quantium Solutions, and I will keep a look out to avoid this logistics / shipping coming as much as possible.


As for PlayAsia, I might give them another chance if there is something I really like from their site. After all it was not totally on them the parcel was lodged in Singapore with no updates when it had actually reach it's destination country. I cannot even imagine how it must be like for those who are living in countries further away. 


Seriously, if you are are seller please don't use Quantium Solutions!

Monday, November 6, 2023

Quantium Solutions Postal Problems

November 06, 2023 0 Comments

As technology continues to advance, so does the realm of online shopping and shipping. Since the onset of the COVID-19 pandemic, it appears that everything has accelerated, from the swift delivery of food to the seamless online shopping experience and the rapid distribution of goods. Everything except for Quantium Solutions, they should change their name to Quantium Problems instead. 


Considering the potential of blockchain technology, it's disconcerting that Quantium Solutions, seemingly a part of the SingPost Group, appears to be falling behind in technological advancements. The order from PlayAsia (my very first!) was dispatched on October 4, 2023, and it took 17 days to finally reach its destination in Singapore. However, it took 2 days to reach SingPost and it has been stuck in that status since.... and they are telling me that cannot tell where it is!

Upon emailing the Singapore branch of Quantium Solutions, they replied saying to "Based on the record, the item was shipped out via Quantium Solutions Hong Kong to Singapore. However, we do not have any record in our system. Please reach out to your merchant/sender or the origin shipper,  Quantium Solutions Hong Kong for more details and further assistance."


Really Quantium Solutions? You could tell me where it was shipped out from, but cannot tell me where it is now that it has arrived in it's destination which should be under your purview? 


I've ordered from Bokksu and they deliver from Japan. When the parcel arrives in Singapore, dispatch is done by SingPost, and I usually received it within 2-3 weeks from dispatch. So that works out to be an average of 15 working days, not more than 21 days and counting. Even Amazon Prime shipping from the US to Singapore has arrived faster than this, with frequent status updates. And let's not even take about anything bought from China on Lazada or Shopee, where you are updated on the status constantly.


It's just Hong Kong to Singapore, not Hong Kong to the Netherlands. Plus, the status was updated to have already arrived in destination N days ago with no new updates and when it will be delivered.


But what's worse is that Quantium Solutions Singapore is telling me that they cannot find it in their system as it was sent out by the Hong Kong Branch. Since they are basically the same company just in different locations, where is the blockchain technology or visibility  to check for such deliveries?


I would say it's a red flag when the same entity does not seem to use the same system for something as simple as shipping. The reviews on Google and on the internet for this company also reflects the experience.


How is this company still in existence is a mystery - tracking is bad, customer service is hopeless and their system is not even integrated! Oh and did I mention that Quantium Solutions is a subsidiary of SingPost and yet their tracking system is hopeless.


Thankfully the seller, PlayAsia, has replied me saying that they would proceed with the full refund or reshipment so let's see how that goes. I would have to say that the customer support for PlayAsia has really been good and supportive, unlike Quantium Solutions.


Have you encountered Quantum Solutions with you shipping and deliveries? If so what are your thoughts on it?