Quantium Solutions - The worst Logistics and Shipping Company

Remember my Quantium Solutions Postal Problems? 

Well, there's been some interesting and new developments. Right after the seller, PlayAsia, affirmed that the parcel was lost and offered to either reship or refund, miraculously on the same day about 3 hours after their response, there was an update!

Like magic they suddenly found the parcel which was sitting there for days on end, processed it and shipped it out the next working day... Wow just simply wow... where did all that efficiency go on 26 October?

The update was that the shipment was sent to the postal operator. So it was sitting around being "lodged" with the postal operator since 26 October 2023 with no updates, and on the very day the seller responded to me they decided to update the information that the very same parcel which lodged with said postal operator had it's information sent to the very same postal operator, got processed and I received it the next day?

But wait... isn't Quantium Solutions supposed to be part of SingPost, so why the horrible delay in process when they are affiliated and lack of transparancy?

I've had things ordered from overseas before and sent through SingPost and the updates, along with delivery times were definitely not as dismal. How is Quantium Solutions still in operation baffles me. If the fact they are affiliate with SingPost but there seems to be no common database or process for the handover is a red flag and super sus.

Don't even think of getting support from  them, as Quantium Solutions is non-responsive and hopeless. And if you think you could try getting some help from SingPost... well they just make it a lot complicated and difficult for you to contact them to get assistance on such matters. 

PlayAsia being the seller and the one who (unfortunately) engaged the services of Quantium Solutions were much more supportive and responsive. They actually provided a resolution and updates where they could. This was very much appreciated. They must have initiated a process which propelled the movement in updates from a nonchalant Quantium Solutions, and probably Singpost team. Otherwise the timing of how fast it suddenly got processed and delivered was literally magic... and not the good kind either.

It is undeniable that there is a gap in the process between Quantium Solutions and SingPost.  As a buyer it was really a bad experience with Quantium Solutions, and I will keep a look out to avoid this logistics / shipping coming as much as possible.

As for PlayAsia, I might give them another chance if there is something I really like from their site. After all it was not totally on them the parcel was lodged in Singapore with no updates when it had actually reach it's destination country. I cannot even imagine how it must be like for those who are living in countries further away. 

Seriously, if you are are seller please don't use Quantium Solutions!